★★☆☆☆ (2.5/5 Stars)
This is a difficult review to write because my experience with Ron’s Auto & RV is very mixed.
First, I want to be fair and give credit where it’s due. This was our third RV repair experience with Ron’s (or at least our second for sure), and I have always found their mechanical work to be competent and reliable. In this most recent visit, our 1995 Fleetwood Bounder required a custom accelerator cable after the original cable snapped. The repair itself appears to have been done correctly, and I appreciate that they stand behind their work and offer a warranty.
Unfortunately, the quality of the repairs is overshadowed by what happened while our RV was in their possession.
When we were informed that our RV would be at their facility for an extended period, we were under the impression it would be stored in a secure area. That was not the case.
YOUR RV IS NOT STORED IN A SECURE LOCATION.
The RV was left out in the open and easily accessible to anyone walking by. During one visit, we drove past and found the lights left on, draining our battery. More concerning, we discovered that someone had tampered with and popped open our storage bay compartments. At that time, we reset the locks ourselves and contacted Ron’s to report what had happened.
When we finally picked up the RV this past Wednesday after waiting weeks for repairs, we discovered additional theft. Our 2027 registration decal sticker had been stolen from our license plate, and camping equipment and other RV-related items had been taken from our storage bays.
As RV owners, you leave your vehicle with a repair facility expecting that it will be reasonably protected while in their care. Having your RV broken into after waiting weeks for repairs is incredibly frustrating and heartbreaking. Beyond the inconvenience, there is the financial burden of replacing stolen property and dealing with the registration issues created by the stolen decal.
What is even more disappointing is that we contacted Ron’s regarding the break-in and theft, and we still have not received a callback or response regarding the situation.
Again, I want to emphasize that I believe the mechanics do quality work. If I were reviewing only the repair itself, this review would be much higher. However, customers deserve to know that if their RV is left overnight or for an extended period, there appears to be very little security protecting it from theft or vandalism.
Quality repairs are important, but so is knowing your property is safe while it’s being repaired. Unfortunately, based on our experience, that was not the case.
I sincerely hope Ron’s addresses these security concerns because no RV owner should have to worry about their vehicle being broken into while waiting for repairs.
CJ, thank you for bringing this to our attention. We're glad you appreciate our mechanical work and the warranty we offer. Regarding the security concerns, we apologize for the inconvenience you experienced. We take the safety of our customers' vehicles seriously and are reviewing our procedures to prevent such incidents from happening in the future. Please reach out to us directly at (360) 256-7035 or ryan@ronsautorv.com, so we can discuss your concerns further. -Ryan
- Ron's Auto & RV
